Refund Policy

At The Hair, your satisfaction means everything to us. We stand by the quality of every product we make. If something isn't right with your order, we are here to help.

Please read our policy below carefully before placing an order.

1. Our Promise

We carefully inspect every product before it leaves our warehouse to ensure it reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect item, we will make it right — fast.

2. Eligibility for Returns

We accept return or refund requests only if:

  • The product you received is damaged, defective, or leaking
  • You received the wrong product, wrong shade, or wrong quantity
  • The product has expired or is within 3 months of expiry on arrival
  • The original packaging or seal was tampered with before delivery

To be eligible:

  • You must raise a return request within 7 days of delivery
  • The product must be unused, unopened, and in its original packaging
  • You must provide clear photos and a short video as proof
  • Original invoice and order ID are required

3. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

  • Products that have been opened, used, or partially consumed
  • Products without original packaging or seal
  • Items returned after 7 days of delivery
  • Products purchased during clearance or final-sale events
  • Free samples, gifts, or promotional items
  • Travel-size or trial-size products

Please note — change of mind, wrong shade selected by the customer, dissatisfaction with the degree of coverage, or allergic reaction to ingredients listed on the label are not valid reasons for a return.

4. How to Request a Return or Refund

Step 1 — Contact us within 7 days of delivery at sales@thehair.in or WhatsApp us at [ADD WHATSAPP NUMBER].

Step 2 — Include the following in your message:

  • Order ID
  • Reason for return
  • Clear photos of the product and packaging
  • A short video showing the issue (especially for damaged or leaking items)

Step 3 — Our customer support team will review your request within 24–48 business hours and confirm eligibility.

Step 4 — If approved, we will arrange a reverse pickup from your address at no cost to you. In pin codes where reverse pickup is unavailable, you may be asked to self-ship the product, and we will reimburse reasonable courier charges.

Step 5 — Once we receive and inspect the returned product, we will notify you of the outcome and process your refund or replacement.

5. Refund Processing

  • Approved refunds are processed within 3–5 business days of the returned product passing inspection
  • Refunds are credited to your original payment method
  • Depending on your bank or payment provider, it may take an additional 5–7 business days for the amount to reflect in your account
  • For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI — you will be asked to share your account details securely
  • COD handling charges and any shipping fees paid are non-refundable, except where the fault is ours

6. Replacements & Exchanges

If you prefer a replacement instead of a refund, we are happy to send you the correct or undamaged product, subject to stock availability. If the item is out of stock, we will issue a full refund instead.

7. Order Cancellation

  • Orders can be cancelled free of charge before they are shipped
  • To cancel, contact us at sales@thehair.in with your Order ID as soon as possible
  • Once an order has been dispatched, it can no longer be cancelled — you may refuse delivery or raise a return request if eligible

8. Damaged or Missing Items

If your package arrives damaged, tampered with, or with items missing, please do not accept the delivery where possible. If you have already accepted it, contact us within 48 hours with an unboxing video and photos so we can resolve it quickly.

9. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to us:

The Hair
Email: sales@thehair.in
WhatsApp: [ADD WHATSAPP NUMBER]
Website: thehair.in